Manager, Membership Engagement

Do you want to be a part of something innovative, relevant, and intellectually stimulating that has a meaningful impact? Come join our rapidly growing MxD team as we strive to increase U.S. competitiveness in manufacturing.

+ About MxD

MxD (Manufacturing x Digital) advances economic prosperity and national security by strengthening U.S. manufacturing competitiveness through technology innovation, workforce development, and cybersecurity preparedness. In partnership with the Department of Defense, we convene an ecosystem to solve critical manufacturing challenges by accelerating digital adoption, empowering a skilled workforce, and modernizing supply chains. MxD is also the National Center for Cybersecurity in Manufacturing as designated by DoD. Visit mxdusa.org to learn more.

MxD is passionate about its people and committed to creating an environment where everyone is heard and respected. Flexible work arrangements and unlimited PTO programs are just a few of the exceptional benefits MxD provides. MxD embodies a strong startup culture with its creative and collaborative working environment, fostering curiosity and innovation. Diversity is key and integral to MxD culture, as different backgrounds, thoughts, and ideas are critical to success.

+ Position Overview

The Manager, Membership Engagement will be responsible for leading a portfolio of MxD members including top fortune 500 companies in technology and manufacturing, academics, and small businesses. This candidate will support engagement activities that include onboarding new members, responding to inquiries, and be responsible for renewal and retention of current members. This candidate will also have extensive experience in relationship management and a proven track record for success. Additional activities include leading interest groups, executive meetings, and creating compelling value packages. The ideal candidate will have experience in Account Management, Client Services, Customer Service or similar. Candidate must have demonstrated success working cross-functionally with technical/engineering and marketing teams.

+Position Responsibilities

• Comfortable leading executive meetings, developing agendas, and prepping internal leaders.

• Developing value and benefit models for members / clients.

• Ability to lead focus groups and committees or member cohorts to drive strategy and execution forward to build stronger engagement activity with MxD.

• Lead client-facing experiences such as tours, strategic meetings, and hosting members onsite at MxD.

• Collaborates with the MxD programs and technical teams to research and identify potential event speakers, exhibitors, and attendees

• Develops externally facing presentations, talking points, and other materials for MxD’s senior leadership team

• Support membership engagement through building and maintaining relationships and identifying additional opportunities for them to deepen their involvement.

• Conducts data and engagement analysis and derives insights related to membership growth.

• Support the Director of Engagement in executing on member retention/satisfaction, additional channel partner development, and overall engagement strategy

+Position Requirements

• Bachelor’s degree in marketing, communications, business, or related field

• 6 years of experience in account management or client services.

• Outstanding written and verbal communication skills; exceptional ability to communicate and present to senior-level staff

• Ability to remain calm under pressure, manage competing priorities, and use good judgment when resolving issues

• Experience managing and leading teams.

• Exceptional project management skills with the ability to coordinate multiple events in various stages of the planning process simultaneously; extremely detail-oriented; professional demeanor

• Ability to function independently with little guidance and to complete projects in accordance with set timelines

• Experience working collaboratively with engineering and marketing teams

• Strong ability to build interpersonal relationships with internal and external stakeholders, including senior-level executives

• Strong PowerPoint slide design capability and other Microsoft Suite products

How to Apply

Apply online at mxdusa.org/careers by clicking on the link to the position posting and submitting your resume with a cover letter explaining why you would be a great fit for this role and MxD. Tip: Meeting the qualifications is important, but a great cover letter will set you apart!

Work with Us

• MxD is a results-oriented, lean, collaborative tech organization and 501(c)(3) nonprofit. We are hard-working, mission-driven, flexible, and work with a sense of urgency. We hire tech-savvy, committed, self-starters who can think outside the box, and have a strong capacity to learn and adapt to the needs of the organization and role, through both skill and grit. All-star employees excel without the help of administrative support, and don’t mind rolling up their sleeves and getting their hands dirty (figuratively!). Additionally, people who love to solve problems, no matter how big or small, find they are a good fit for MxD.

• Our state-of-the-art facility, located on Goose Island in Chicago (just north of downtown), features a manufacturing floor, several infrastructure testbeds, and a bustling open-office environment. MxD is a collaborative space, hosting many events for our partners and other prestigious organizations, so being able to engage with staff and visitors in a professional, helpful manner is a must.

• MxD is a 10-minute walk from the North and Clybourn Red Line stop, a 20-minute walk from the Division Blue Line stop, and accessible by a variety of other public transit options. MxD partners with ABM transportation to provide a free shuttle from various public transit stops in and around the Downtown Chicago area to MxD. Also, MxD provides free parking for employees.

Flexible Work Policy

• MxD recognizes the importance of providing flexibility for employees to balance work responsibilities with personal obligations and commitments. The specific feasibility of Flexible Work Arrangements is determined by specific roles and supervisors.

Anti-Discrimination Policy and Commitment to Diversity

• MxD is proud to be an equal opportunity employer, committed to creating a diverse environment in our workplace, our communities, and within the tech industry. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, disability status, economic circumstance, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor H1B visas currently.

Accessibility and Accommodations Statement

• At MxD, we are committed to fostering an inclusive and accessible workplace for all employees. We recognize that individuals may require different types of accommodations to perform their jobs effectively. We encourage candidates who need accessibility assistance or have specific needs to apply and reach out to us.

Accommodations Include:

• Application Process: If you need assistance with the application process due to a disability or other accessibility needs, please contact our People & Culture department at PC@mxdusa.org. To the extent possible, we are happy to provide alternative formats for our application materials or support you through the process.

• Interview Process: If you require any accommodations for the interview process, such as assistive technology, modified interview formats, or additional time, please let us know in advance. We are committed to ensuring a fair and accessible interview experience.

• Workplace Accommodations: Once employed, employees can request reasonable accommodations to perform their job duties. This may include adjustments to workstations, flexible scheduling, or other modifications. Please contact the People & Culture department to discuss your needs. We strive to create an environment where everyone can thrive and contribute their best work. If you have any questions or need further assistance, please do not hesitate to reach out.